job description

AUTOMOTIVE MOBILE SERVICE COORDINATOR

Are you interested in joining a growing business that is committed to family, promotes employees from within, is Passionate about protecting the environment, has an inspiring company culture, and is actively involved with the community and local charities? If so, this opportunity might be for you!

THE POSITION: The Mobile Service Coordinator is responsible for scheduling service work in the service department and for selling additional services to customers.

THE PERKS:

• Competitive Compensation
• Employee Referral Program
• Employee Discounts on Sales and Service
• Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)
• Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
• 401(k) and Employer Match
• Holiday Savings Program with Employer Match
• Paid Time Off
• Holiday Pay

Skills & Qualifications:

• Problem Solving
• Documentation and Repair Order Entry.
• Solid knowledge of computers and proficient in web navigation.
• Strong written and verbal communication skills.
• Customer focused.
• Ability to overcome objections.
• Positive Attitude
• Team Player
• Excellent communication skills.

Education and Experience:

• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• High School Diploma or GED.
• 2 years or more of dealer experience.

Essential Duties & Responsibilities:

• Organizing and preparing daily and weekly work orders for the Mobile Service Technicians
• Coordinating with the Parts Department to ensure all necessary parts are pulled the day before scheduled appointments
• Building rapport and maintaining relationships with local businesses through in-person visits and follow-ups
• Developing strategies to promote and enhance the Mobile Service experience
• Monitoring the condition of the Mobile Service unit and coordinating routine maintenance, detailing, and parts inventory reviews
• Communicating with the Mobile Service team regarding scheduling, field issues, training, and equipment needs
• Utilizing various Ford programs (GCCT, PTS, TAC, etc.) in daily operations
• Ensuring all work orders are closed promptly and include proper documentation
• Staying up to date on changes to regulations and communicating relevant updates to the team
• Upholding all safety and compliance standards
• Scheduling customer, fleet, and partner lot appointments along optimized routes
• Cold calling local businesses, customers, and dealerships to generate new business opportunities
• Keeping customer profiles updated in GCCT / CRC Portal to ensure post-repair surveys are delivered
• Reviewing Connected Vehicle Data and FordPass / Lincoln Access Rewards to identify and upsell recommended maintenance before appointments
• Actively working to meet or exceed management-directed goals and objectives related to performance, customer satisfaction, and operational efficiency
• Assisting with urgent part deliveries to the Mobile Service team
• Supporting vehicle pick-up and delivery for customer-owned vehicles
• Participating in cross-training across various roles to ensure adequate staff coverage

Physical Requirements:

• Occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• Regularly required to stand, talk, and hear.
• Frequently is required to walk and sit.
• Is potentially exposed to exhaust fumes or other airborne particles.
• Occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and peripheral vision.

THE COMPANY:

Founded in 1980 by Michael Sr. and Maureen LaFontaine, the award-winning and nationally-recognized LaFontaine Automotive Group includes 54 retail franchises, 9 collision centers and 34 Michigan retail locations. The group employs nearly 2,500 individuals. It’s the mission of the LaFontaine Family to personalize the automotive experience by building lifelong relationships that connect families and strengthen communities.  The LaFontaine commitment to customers, staff, and local communities is demonstrated by active participation and contributions to numerous non-profit organizations, educational institutions, and charities throughout southeast Michigan. The combination of both the mission and core values provides the basic foundation of our promise … to treat every customer like they are members of our family. From sales to service to parts, LaFontaine Automotive Group is able to meet any customer’s specific needs. LaFontaine represents the following brands: Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, Fiat, Genesis, Honda, Hyundai, Jeep, KIA, Lincoln, Mazda, RAM, Polestar, Subaru, Toyota, Volvo, and Volkswagen. The LaFontaine Family Deal; it’s not just what you get, it’s how you feel. Visit www.familydeal.com for additional details.

Our Mission: To Build Lifelong Relationships that Connect Families, Strengthen Communities, and Personalize the Automotive Experience. 

Our Core Values: Accountability, Responsibility, Respect, Communication, Teamwork, Passion.

LaFontaine Automotive Group is an equal opportunity employer.

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